Frequently Asked Questions

Q. What is Mystery Shopping?
A. Mystery Shopping is the anonymous act of posing as an ordinary customer and evaluating a situation for a fee or reimbursement of products and/or services. You will receive a brief and questionnaire before you enter a store in order for you to know exactly what you need to do. In addition, you will not reveal your identity as a Mystery Shopper during your evaluation or on your report.

Q. Who Makes a Good Mystery Shopper?
Anybody can be a Mystery Shopper, however to be a good Mystery Shopper you must have an eye for detail, a great memory, patience, outstanding written and oral communication skills, excellent time management, the ability to be self-motivated to meet deadlines and the ability to follow directions with ease. But most importantly you must love to shop!

Q. How long does each Mystery Shopping Assignment take?
The time required to do each mystery shop varies. You should allow ample time to read the assignment guidelines and instructions thoroughly and familiarise yourself with the required scenario and questionnaire. The actual time you spend in the store can be anywhere from 5 to 20 minutes.

Q. Can I still be a Mystery Shopper if I work full time or study?
Yes definitely! Many assignments can be performed in the evening and on weekends, whenever you are free! You are encouraged to select assignments that are convenient to you.

Q. How long do I have to report my Mystery Shopping Assignment results?
All results must be data entered by midnight of the same day the assignment is completed.

Q. Could Mystery Shop assignments require me to make or return a purchase?
Sometimes it is necessary to make or return a purchase during the course of your Mystery Shopping Assignment. If you are required to make a purchase, we will specify the expense amount that we will reimburse you. This amount is paid to you either in advance or with your Mystery Shop Assignment Fees.

Q. What should I do if I am served by someone I know while completing an Assignment?
You cannot Mystery Shop a store if you know one of the people working there. This could compromise the service a regular customer would receive. Should you find you know someone in the store you have been assigned to complete a Mystery Shopping Assignment in – let us know as soon as you get home! We will need to re-assign it to another Mystery Shopper.

Q. What should I do if I can no longer complete a Mystery Shopping Assignment after I have accepted it?
Please let us know as soon as possible - we will need to re-assign it to another Mystery Shopper straight away.


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